FAQ

Do you offer a warranty on your products?

Yes, BonsMax stands behind the product we manufactured. All our products come with ONE-year warranty. If you have any product issues, send us an email!

What is your refund/return policy?

Your satisfaction is our priority! Our goal is for you to use our products and love them, if you do not, return the product and we will issue you a refund.

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, JCB

Are BonsMax’s ratchet strap suitable for all types of cargo?

Yes, our ratchet straps are suitable for securing a wide range of cargo on various types of vehicles. Ensure you follow the product guidelines for optimal performance.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number.

Do you offer international shipping?

Yes, BonsMax provides international shipping. Due to various shipping rate from different countries, please contact us for details. For international orders, BonsMax may ship your order from our oversea partners. Shipping costs and delivery times may vary depending on the destination. Please check our shipping information for details.